Nabila Saucedo Rodriguez

Education At Work — El Paso, TX

Within the Discover Card division’s collections department, I am responsible for contacting cardholders with past-due accounts, maintaining accurate customer information, and facilitating timely account resolution. I leverage strong empathy, organizational abilities, and multi-tasking skills while upholding rigorous data security and professional standards.

David's Bridal — El Paso, TX

Utilized multiple systems to manage customer flow and deliver a five-star customer experience. Leveraged in-store technology, including iPads, to research products and communicate information clearly to customers. Provided exceptional service to multiple clients simultaneously, contributing to store performance goals while confidently guiding customers to the ideal gown for their special occasion and proactively addressing concerns

Tippi Teas — El Paso, TX

Opened and closed the store according to scheduled shifts, ensuring accurate cash register reconciliation at the beginning and end of each shift. Supervised team members, supported daily operations, and delivered excellent customer service to ensure customers are satisfied with their purchase. Handle customer complaints and provide alternatives and/or solutions.Maintained high standards of cleanliness, food safety, and operational efficiency.

PROSEH Comercial Industrial — Ciudad Juárez, Chih.

Managed high-volume inbound calls, routing customers to the appropriate departments while maintaining professional phone etiquette. Oversaw daily front desk operations, including organizing reception materials, distributing voicemail and faxes, sorting and delivering mail, maintaining check logs, processing invoices, coordinating branch mail, handling in-store transactions, and scheduling package pickups.

FedEx — El Paso, TX

Consisted but not limited to providing quality service at an advanced level to internal and external customers relating to revenue processes across the ship to collect cycle including account maintenance, invoicing, payment processing, dispute resolution, collections functions, and tracking shipments.